Frequently Asked Questions

Catalog Request

Can you send me a catalog?

Absolutely! Please fill out the form in our Contact Us section to request a catalog – include your full name, address, phone number and e-mail. You may also request a catalog by calling 206.322.0233.

Product Information

Freshness & Storage

Our confections are hand-made daily in small batches from the finest, fresh, and all natural ingredients. Our chocolates should be stored out of direct sunlight in a cool environment below 68°. We do not recommend refrigeration.

To fully appreciate the flavor and quality please enjoy your chocolates within:

Figs 6 days
Truffles, Coconut Gold Bars 10 days
Caramels, Nuts, Gold Bars and Goldbites™, Fruit (except Figs) 1 month
Baking Bars, Pure Bars, Thins, Hot Chocolate, and Sauces 6 months

Ingredients & Allergens

Organic

We use local and organic ingredients whenever we can. Some of the organic ingredients we use are sugar, cream, butter, glucose syrup, lemon juice, ginger, orange peel, almonds and macadamia nuts.

Fair Trade

Fair Trade is one way of evaluating if farmers and producers are getting a fair price for a crop. Fair Trade looks at a variety of social and environmental criteria, and certifies a producer of a product. However, quality is not one of the criteria. Therefore Fair Trade, although a trusted system by many companies around the globe, is not an appropriate measure for the chocolate that goes into Fran's products. Since, we purchase chocolate that is made with the highest quality beans available - the chocolate makers that we work with are paying prices for cacao that are well above "fair-trade" standards. For more information, or for our full sourcing statement, please contact orders@franschocolates.com.

Vegan

We have several confections with ingredient lists free of animal products. Try our dark chocolate almond trios, apricots in dark chocolate, organic ginger in dark chocolate, orange confit in dark chocolate, spiced macadamia nuts, almonds in dark chocolate, caramelized nuts and nibs, Palermo bar, nibbits in dark chocolate, raspberry dessert sauce, dark hot chocolate (when prepared with water), or any of our dark chocolate bars, thins or seasonal molded dark chocolates such as our santas, hearts, pumpkins, and turkeys.

Gluten

We do not use any gluten containing ingredients in our confections. We submitted our truffles, caramels and chocolate covered fruit to the Food Allergy Research and Resource Program (FARRP). No detectable levels of gluten were found (<g;5ppm).

Nuts

We process macadamias, almonds, hazelnuts, peanuts and coconut in our facility. We take pride in the cleanliness of our production facility but it is possible our confections may contain traces of these nuts.

Milk & Eggs

Our truffles and caramels contain dairy in the form of butter, milk or cream. Our solid milk and white chocolates contain milk. None of our confections contain eggs.

More Information

We are happy to provide you with as much information as you and your doctor may need to make an informed decision. We do not want to deprive anyone of our confections unnecessarily! Please call us at 206.322.0233 for a complete ingredient list, allergen results from laboratory tests and answers to any questions you may have. We have a licensed and registered dietician on staff to assist you with your inquiries.

Weddings & Special Events

Weddings

For more information about our selection of favor boxes and satin ribbon colors, please view details on our Weddings & Events page. Please contact us at orders@franschocolates.com or 206.322.0233 for more information and to work directly with a wedding specialist.

Events

We would love to help you find the perfect favors, chocolate selection or gift boxes for your special event. Contact us at orders@franschocolates.com or at 206.322.0233 for guidance and order assistance.

Personalized gift messages may be entered during the checkout process and a printed gift enclosure will be included with your gift. You may also request blank gift enclosures during the checkout process and we will include them with your order.

Shipping

For detailed information on shipping, please visit our Shipping page.

International Shipping

For orders shipping to destinations outside of the United States, please call us at 206.322.0233 for a shipping quote and to place your order. All international orders (including to Canada) must be placed over the phone as shipping charges vary from the standard rates within the United States.

For Canadian shipping rates, add $20 to our domestic rates for 2-Day shipping and $40 for overnight.

Wholesale

For wholesale inquiries and ordering, please contact our Wholesale department by email at wholesale@franschocolates.com or by phone at 800.372.6808.

Donations

We are committed to giving back to the community. We recognize that there are many organizations and causes that are worthy of support but by focusing our resources towards select long term partnerships we feel our impact is greater. See our Charitable Giving page for details.

We have a limited allowance with which we can support some requests beyond this focused group (between May and September only). If you would like to make a donation request, please email your letter of request at least 1 month prior to the event in order to be considered. Please include a contact name, email address, organization name, mailing address, phone number, name & date of event, size or quantity of donation being requested, and any additional pertinent information. Requests can be sent to donations@franschocolates.com. We will do our best to respond within 3 weeks.

Our donations consist of chocolates and gift cards. Unfortunately, we are unable to consider requests during our peak season between October and April.

800.422.3726

Mon - Fri: 7:30AM - 6PM

Sat: 10AM - 6PM
Memorial Day 5/25: Closed