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If you do not find the answer to your question here please contact us, call us at (206) 322-0233 x24 or toll free at 1 (800) 422-3726, or e-mail us at orders@franschocolates.com.
Can you send me a catalog?
Absolutely! Please fill out the contact us form to request a catalogue - include your full name, address, phone number and e-mail. Or you can call us toll free at 1 (800) 422-3726.
PRODUCT ASSORTMENT AND CUSTOMIZATION
Can I customize my truffle assortment?
Yes. Please indicate any special instructions in the comment box during checkout.
Can I customize the ribbon for my order?
Yes. Fran’s offers a variety of satin ribbon colors. Please contact us at (206) 322-0233 x24 for more information.
FRESHNESS & STORAGE
How long will my chocolates stay fresh?
To fully appreciate the flavor and quality please enjoy your truffles within 10 days of arrival.
Please enjoy our products as follows:
What is the best way to store your chocolates?
Chocolates should be stored out of direct sunlight in a cool environment below 68° F. A wine cellar is ideal.
INGREDIENTS & FOOD ALLERGIES
Do you use organic ingredients?
Yes. We use organic ingredients when we can. For example, some of the organic ingredients we use are cream, butter, corn syrup, ginger, and almonds.
Do you have any gluten-free products?
We do not offer gluten-free products at this time.
Does your chocolate contain soy lecithin?
Yes, our chocolate does contain the emulsifier soy lecithin.
Do your products contain nuts?
Yes, some of our products include nuts and peanuts, therefore all of our products may contain traces of nuts and peanuts.
Do you have any Kosher products?
We do not offer Kosher products at this time.
WHOLESALE
Who should I contact regarding wholesale orders?
Please fill out the contact us form and our Wholesale Department will follow-up with further details.
CORPORATE ORDERS
Who should I contact regarding a corporate order?
Please fill out the contact us form or call us at (206) 322-0233 x23 for more information.
WEDDINGS & SPECIAL EVENTS
Do you have wedding favors?
Absolutely! We have a selection of foil wrapped hearts, chocolates, caramels, boxes and ribbons for you to choose from. Please contact us at (206) 322-0233 x23 for more information.
Can I personalize my wedding favors?
Yes. You can personalize your favors with custom ribbon or by adding your own special embellishment. We would love to work with you to customize your order, please call (206) 322-0233 x23.
Who should I contact regarding special events?
We would love to help you find the perfect favor, chocolate selection, or gift box for your special event. Please contact us at (206) 322-0233 x23.
GIFTING
I am sending chocolates as a gift. Is pricing information included on the packing slip?
No. Pricing is not included on the packing slip.
Can I purchase a gift certificate online?
Not at this time. Please call us at (206) 322-0233 x24.
ORDER PLACEMENT, PAYMENT & FOLLOW-UP
Can I place an order by phone?
Yes, we are available 24 hours a day 7 days a week to help you place your order. Please contact us at 1 (800) 422-3726.
How can I check the status of my order?
Please log in to your account here to check the status of your order(s). Alternatively, you can call us at (206) 322-0233 x24 or 1 (800) 422-3726 and we’d be happy to help you with information about your order.
SHIPPING
For shipping details please click here.
Can I ship to multiple addresses?
Yes. If you set up an account with franschocolates.com we can ship your order to multiple addresses. The account allows you to store your address book and select the addresses you would like to ship to (we do not store any credit card or payment information). Please add all items to your shopping cart and during checkout we will prompt you to choose the recipient(s).
Why is overnight the only shipping method offered from mid-June thru September?
Due to the perishable nature of our products and hot weather during these summer months, we ship overnight during these months to ensure your chocolate arrives in excellent condition. To keep your chocolates cool when temperatures exceed 75°F, we use ice gel packs and mylar for insulation.
Can my order be delivered without a signature?
Yes. FedEx has permission to leave packages at the recipient’s address without signature. You may request a signature for delivery for an additional charge. Please contact us for details at (206) 322-0233 x24.
Can my order be held and shipped at a later date?
Yes. Please indicate your desired shipping date and special instructions in the comment box during checkout.
INTERNATIONAL ORDERS AND SHIPPING
Can I place an order if I live outside the United States?
Yes, we are always happy to help you. Please call us at (206) 322-0233 x24 to place your order.
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© 2008 Fran's Chocolates. All rights reserved.
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Customer Service